The Tenancy Conclusion Index is The Depositary’s regular insight series tracking the data, trends and performance standards emerging at the end of residential tenancies across the UK.

Built from real tenancy conclusion activity processed through our platform, the Index gives letting agents, residential property managers, institutional landlords, Build to Rent operators and PBSA providers a clearer view of what good looks like in a part of the rental journey that has historically lacked visibility, benchmarking and meaningful data.

Each edition analyses the patterns we see across tenancy conclusions, deposit returns, agreed deductions, disputes and operational performance. It highlights the trends shaping the sector, explores where friction is emerging, and shines a light on the agencies and operators delivering standout results for landlords and residents alike.

For decision-makers responsible for operational efficiency, landlord retention, resident experience and portfolio performance, the Tenancy Conclusion Index offers something the market has lacked for too long: practical, evidence-led insight into how tenancy conclusions are really performing and where better outcomes are already being achieved.

This is not theory. It is a growing body of live operational insight from the front line of tenancy conclusion.

As the market moves toward greater professionalism, stronger consumer expectations and more scrutiny of service delivery, we believe tenancy conclusion performance will become an increasingly important measure of operational quality. Our aim is to help define that standard — and to show what is possible when the process is handled with greater speed, control and transparency.

If you want to understand where the market is heading, what the best operators are doing differently, and how your own tenancy conclusion process compares, the Tenancy Conclusion Index is where to start.