TCI: Tenancy Conclusion Index
The Tenancy Conclusion Index is The Depositary’s insight series tracking real-world data, analytics and performance trends across tenancy conclusions in the UK. Designed for letting agents, landlords, Build to Rent and PBSA operators, it explores deposit returns, deductions, disputes and end-of-tenancy performance to reveal what the best operators are doing differently — and where the market is heading next.
As tenant challenge rises, the best agents are raising their game
August saw 2,505 tenancy conclusions processed through The Depositary, with dispute rates edging higher but some of the strongest speed and landlord-outcome results seen so far. The latest Tenancy Conclusion Index suggests that, as tenants become more willing to challenge proposed liabilities, the best agents are responding with faster, better-evidenced and increasingly consistent performance.
Perfect outcomes are becoming more repeatable — and agents can prove it
July saw 2,363 tenancy conclusions processed through The Depositary, taking the platform total to 89,630. Alongside rising summer volumes, the latest Tenancy Conclusion Index shows more agents combining fast reconciliations with exceptional, and increasingly perfect, outcomes for landlords.
Summer volumes are rising - and the best agents are setting an even faster pace
June saw 2,239 tenancy conclusions processed through The Depositary, up by almost 14% on May, while the platform’s cumulative total rose to 87,267 conclusions. At the same time, the latest Tenancy Conclusion Index shows that although disputes are creeping up, the strongest agents and individual users continue to set new standards for speed, control and landlord outcomes.
Professional agents are continuing to raise the bar at tenancy conclusion
May’s Tenancy Conclusion Index shows professional agents setting a new benchmark for end-of-tenancy performance, with faster deposit returns, stronger landlord outcomes and more than 4,000 working hours saved through The Depositary.
The best operators are redefining what ‘good’ looks like
The first Tenancy Conclusion Index reveals how leading agents are turning tenancy conclusions from a slow, manual pain point into a faster, clearer and more commercially effective process for landlords, tenants and teams.
Data, analytics and insight shaping the future of tenancy conclusions in the UK
The Tenancy Conclusion Index is The Depositary’s regular insight series tracking the data, trends and performance standards emerging at the end of residential tenancies across the UK.
Built from real tenancy conclusion activity processed through our platform, the Index gives letting agents, residential property managers, institutional landlords, Build to Rent operators and PBSA providers a clearer view of what good looks like in a part of the rental journey that has historically lacked visibility, benchmarking and meaningful data.
Each edition analyses the patterns we see across tenancy conclusions, deposit returns, agreed deductions, disputes and operational performance. It highlights the trends shaping the sector, explores where friction is emerging, and shines a light on the agencies and operators delivering standout results for landlords and residents alike.
For decision-makers responsible for operational efficiency, landlord retention, resident experience and portfolio performance, the Tenancy Conclusion Index offers something the market has lacked for too long: practical, evidence-led insight into how tenancy conclusions are really performing and where better outcomes are already being achieved.
This is not theory. It is a growing body of live operational insight from the front line of tenancy conclusion.
As the market moves toward greater professionalism, stronger consumer expectations and more scrutiny of service delivery, we believe tenancy conclusion performance will become an increasingly important measure of operational quality. Our aim is to help define that standard — and to show what is possible when the process is handled with greater speed, control and transparency.
If you want to understand where the market is heading, what the best operators are doing differently, and how your own tenancy conclusion process compares, the Tenancy Conclusion Index is where to start.