Carla Burnett Carla Burnett

Building a Better End of Tenancy: How The Depositary Responds to Tenant Concerns and Elevates Agent Standards

A recent article published by The Negotiator highlights troubling findings from Generation Rent, showing that a third of tenants struggle to get their deposit back in full. The piece paints a picture of a fragmented and sometimes opaque end-of-tenancy process that leaves tenants frustrated and agents under scrutiny. These concerns aren’t new—but they are entirely addressable.

At The Depositary, we believe the letting industry can—and must—do better. That’s why our platform was designed by agents, for agents, to streamline, clarify, and professionalise every step of the tenancy conclusion journey. And it’s already working.

Read More
Carla Burnett Carla Burnett

Five Years In: Why Letting Agents Shouldn’t Wait to Adopt The Depositary

When Ferndown Estates signed on as The Depositary’s first ever client in 2020, no one could have predicted what lay ahead. Just weeks later, the world changed with COVID-19, and so did the way letting agents managed their tenancies. Five years on, Ferndown’s MD Ian Crampton joined our co-founder Kristjan Byfield for a candid conversation about that journey—and why more letting agents across the UK need to embrace The Depositary now more than ever.

Read More
Carla Burnett Carla Burnett

“Stop Being Boring!” Why UK Estate Agents Must Embrace Creativity or Risk Disappearing

In a world where every high street looks the same and every agent promises “free valuations” and “professional photos,” it’s no wonder that estate and letting agents often blend into one beige blur. But in the latest Viking Chats podcast, industry disruptor Kristjan Byfield sat down with Tom Durrant of DCTR (formerly Dr. Photo) to deliver a clear message to the property industry: “Stop being boring!”

Read More