From Chaos to Clarity: How No Letting Go, Kaptur & The Depositary Are Revolutionising the Tenancy Conclusion Process
In the world of lettings, the tenancy conclusion phase is notorious: a whirlwind of meter readings, checkout reports, tenant disputes, deposit negotiations and compliance paperwork. For too long, it’s been a drag on time, a risk to compliance, and a frustration for property professionals.
But what if that entire end-of-tenancy process could be streamlined, automated and transformed into a powerful value-add for your business?
In this edition of The Viking Chats, The Depositary’s Kristjan Byfield sits down with Nick Lyons, founder of No Letting Go and Kaptur, to explore how three integrated platforms are turning the tide for letting agents, property managers and the Build to Rent sector.
The Bottleneck No One Talks About
Nick launched No Letting Go back in 2007, spotting a glaring gap in the market for reliable, consistent and accountable inventory services. Fast forward to today, No Letting Go operates with over 400 clerks across 90+ offices, completing more than 10,000 reports a month. Meanwhile, Kaptur, the tech backbone behind the scenes, powers thousands more interim and compliance inspections for in-house teams and national operators.
So what’s the pain point?
“We’re talking about a tenancy conclusion process that can take 600+ hours a year for a mid-sized agency,” Kristjan explains. “That’s time your team could be using to grow the business or provide an even better service.”
Integration That Actually Works
The solution? A seamless, API-driven ecosystem connecting Kaptur, No Letting Go and The Depositary.
Once a checkout is completed in Kaptur (by either your team or a No Letting Go clerk), the report is pulled into The Depositary within seconds, meter readings, photos, metadata and all. The result is:
Instant sharing with landlords and tenants
Auto-extracted dilapidations
Customisable negotiation tools
And automated communication to reduce admin time and dispute friction
No more missed emails. No more manual uploads. Just clarity and control from checkout to refund.
AI That Actually Helps
Forget the hype, Kristjan and Nick dig into real-world applications of AI within lettings. From suggested negotiation responses based on tenant objections, to auto-curating deductions into logical, evidence-backed categories, AI isn’t replacing people, it’s enhancing them.
“We’re helping agents get back 90% of their time in this process,” Kristjan says. “And we’re seeing top performers reach 90–100% settlement success rates. This is the next level of property management.”
Built for the Build to Rent Boom
As Build to Rent portfolios scale, consistency, oversight and data integrity are non-negotiables. This trio of platforms, No Letting Go, Kaptur, and The Depositary, offers national scalability, local flexibility and real-time compliance tracking.
Add to that new tools like Connect (No Letting Go’s hybrid in-house/outsourced reporting model), and Build to Rent operators can finally adapt to seasonal demand and regional variation without sacrificing quality or transparency.
Ready to Transform Your Tenancy Workflow?
Whether you're a single-office lettings agency, a national property manager or an institutional landlord, the message is clear: the old way is over.
With integrated reporting, intelligent automation and frictionless data handling, you can turn tenancy conclusions from a liability into a competitive advantage.
Let’s make it easier, faster, better.
